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FAQ

How do I get to Wales?

That depends where you're coming from. Our closest airports are Wales' International Airport, Bristol Airport or Heathrow - all of which have a wide choice of direct flights from Europe and further afield. Onward travel from these airports to Cardiff and other destinations in Wales is straightforward. See useful links for more information, or ask us

We also offer airport transfers at discount prices for our tour guests.

Where & when do the tours start from and end?

Most of our tours will start from a central location in Cardiff, at 9am or thereabouts. We will send full joining instructions in advance. Drop-off will usually be in the same place - drop off time depends on the tour you are taking, tour lengths vary due to distance and traffic.

If you are a group that wants a different departure point, please get in touch as we will do our best to accommodate you. We can take groups from across South Wales, Bristol and London by prior arrangement.

What is included in the tour price?

This differs from tour to tour but generally speaking all tours include transport, guide, entrance fees to planned stops, and some snacks / drinks. To appeal to everyone we offer the option to bring your own lunch, or we can provide it for you for a £10 supplement. Longer tours may include additional meals, and accommodation, which is budgeted and quoted separately. Check individual tour descriptions for inclusions and prices. 

How can I pay?

After having your booking accepted, we will send you a link to our secure payment page. We accept all major credit / debit cards and PayPal. We don't usually accept cash payments, but please ask us about this option if you're booking last minute. 

Are you a reliable company?

We pride ourselves in offering you a great experience from start to finish. We are compliant with the European Package Travel Regulations, fully insured and licensed. Our driver holds an advanced driving qualification for Private Hire. We take health and safety very seriously and your tour guide is fully equipped and trained in Remote Emergency First Aid.

See our Review page for our guests' reviews

Can you help to arrange transport & accommodation for me?

Yes, please ask if you need help or recommendations. We offer airport transfers at discount prices for our tour guests. 

I'm travelling solo, but sometimes you need a minimum number for the tour to go ahead, can I still book?

Some tours have a minimum number requirement to go ahead. If this is the case we can make you a provisional booking and keep you updated with plenty of notice. 

We also arrange guaranteed departure private tours. Please ask if you are unsure.

I want to do more than one of the tours, or I'd like to stay for longer

We will happily run two or more tours together and arrange overnight accommodation if necessary, as long as the minimum number of people required for the tour to go ahead are booked on. 

Do I need to be really fit to go on these tours?

All of our signature group tours include quite a bit of walking on difficult terrain, so a certain level of fitness is advised in order for you to get the most out of the tour. If you're not sure then please ask and we can help advise you. As a rough guide you should feel comfortable with walking at least 5km during the course of the day, including hills, steps, slopes & uneven ground. We do make regular rest stops and the group stays together, so you'll never get left behind! We can always arrange tailored tours to suit all abilities - please enquire.

What do I need to pack?

We'll send you a handy packing list once you've booked, but you do need sturdy footwear - walking boots or similar are essential, waterproof & warm clothing, sun protection, drinking water, some spending money and don't forget your camera - you won't want to miss those views! We won't be held responsible for any losses so please take care of your stuff.

Are the tours suitable for families / children?

We regret that we are currently unable to accept under 18's travelling alone on our signature group tours. However we can welcome families and children accompanied by an adult, or by arranging a tailored tour for you, at comparable costs to our group tours. Please enquire. Ask us about arranging car seats and baby carriers for a tour. We have to charge for children to cover our costs, but may be able to offer discounts depending on their age. Please get in touch.

How does lunch work?

For £10 supplement we can provide you with a packed lunch (as long as we have at least 24 hours notice). This is usually ploughmans' style (ham, cheese, pies, pickles etc.) or afternoon tea  (sandwiches, cakes, etc). Please let us have any dietary requirements or preferences. You are also welcome to bring a packed lunch with you. If the weather is forecast to be wet, or if you have booked less than 24 hours in advance and want lunch provided, we may make a lunch stop to suit the group. In this case you can pay on the day. 

Can you cater for special dietary requirements?

Yes, we can cater for food intolerances and vegetarian & vegan diets, but if you have a severe allergy please ensure you inform us.

Do I need to tip the guide?

Tipping is not necessary in Wales, unless of course you really want to. No offence is ever taken either way! If you've enjoyed your trip we'd love you to spread the word about Wales and Real Wales Tours in particular! 

 

Please contact us with any questions not answered here.